Frequently Asked Questions

Not sure what to expect when visiting Amanda Gale Physiotherapy?  Find our most frequently asked questions here!

Do I need a referral to see a physiotherapist?

No, you do not need a doctor’s referral to see one of our physiotherapists.

How much does it cost to see a physiotherapist?

An initial appointment with a physiotherapist is $101.00 and a subsequent appointment is $86.00.  Prices may differ slightly for some health funds.

Does Medicare cover physiotherapy services?

If you have a chronic medical condition that is being managed by your GP under a program called Chronic Disease Management (CDM), you may be eligible for a rebate for up to five physiotherapy treatments per calendar year.  The need for physiotherapy is determined by your Doctor and must be directly related to your chronic condition.  If you feel you may be eligible, please speak to your GP.

Outside of this program, Medicare does not offer rebates for physiotherapy services.

Does private health cover my treatment?

Yes, rebates may be available to you if you have extras cover as a part of your policy.  Our clinic has HICAPS which allows you to claim your health fund rebate at the time of your appointment, leaving only the gap to pay.  You will need to present your health fund card at the time of your appointment to access this service.

What are the payment terms and cancellation policy?

Payment for services is due at the time of your appointment.  Should you need to cancel your appointment, we ask that you provide adequate notice (at least 12 hours) to allow us time to contact waitlisted patients to fill the appointment slot.  In the event of a last minute cancellation or non-attendance, a fee equal to 50% of the appointment cost will issued.

How long does an appointment take?

Physiotherapy appointments run for 30 minutes.

What can I expect during a physiotherapy appointment?

Your physiotherapist will take a detailed history about your condition/injury and then conduct relevant physical assessments to reach a diagnosis.  Relevant treatment will be provided and future treatment schedules discussed.

How many sessions will I need?

Following your initial assessment, your physiotherapist will give you an indication of how many sessions you may need.  This will vary depending on your condition/injury and how you respond to the treatment.

What do I need to bring to my appointment?

If you have received any referral letters and/or test results such as x-rays relating to your condition, we ask that you drop them in or email them through two days prior to your appointment for your physiotherapist to review.  If you do not have copies of your scan results, please let our admin team know prior to your appointment so they obtain copies.

What should I wear to my physiotherapy appointment?

Loose, comfortable clothing that will not restrict movement is recommended.  For lower limb treatments we recommend a pair of shorts (not exercise tights).

Can I book online?

Absolutely! Click on the ‘Make a Booking’ button on our webpage or the ‘Book Now’ button on our Facebook page.

Is there a difference between a physiotherapist and a massage therapist?

Yes.  Physiotherapists assess and diagnose injuries and conditions, provide treatment and exercise advice.  Massage therapists provide manual releases to muscles and joints by utilising a range of techniques including soft tissue massage, trigger point release and stretching.